These terms apply when you hire a seller or buy a product on Softqora as a buyer. They add to the Terms of Service. Softqora provides the marketplace; the contract for the work is between you and the seller.
1. How an order forms
You describe the work (a brief, listing selection or proposal request). A seller offers to do it, by listing, proposal or quote. When you accept an offer and complete checkout, an order exists. The order, together with the listing or proposal it relies on, is the agreement between you and the seller. It should state the scope, price, delivery time, the number of revisions included, and the work-mode label.
Be specific. A vague brief produces vague work, and disputes are decided against what was agreed in writing on the Platform.
2. Your responsibilities
- Give the seller the information, access and materials they need, on time.
- Make sure you have the right to anything you supply (text, images, code, data, brand assets).
- Do not ask the seller to do anything unlawful or against the Acceptable Use Policy.
- Keep communication and payment on the Platform so protections apply.
- Review deliveries promptly and give clear feedback.
3. Using AI Project Match and blueprints
AI Project Match turns your description into a suggested plan and a shortlist. It is guidance. It does not guarantee that a seller can do the work, that a time or budget estimate is accurate, or that the plan fits your situation. You decide whom to hire and on what terms.
4. Delivery, approval and revisions
Work is delivered against milestones. When the seller delivers a milestone, review it against the agreed scope and either approve it or request revisions within the scope. The payment for a milestone is released to the seller when you approve it. Delivery that matches the agreed scope should be approved promptly; if you think it does not match, say why in the order messages and, if needed, open a dispute. Changes outside the original scope are a new agreement and may cost more.
5. Ownership and licences
Unless the order says otherwise:
- Custom work. Once you have paid in full, the seller assigns or exclusively licenses to you the rights in the deliverable made specifically for you, excluding the seller's pre-existing tools, libraries and know-how, which come with a licence to use them as part of the deliverable.
- Ready-made products and templates. You receive the licence described in the listing. Read it: it may limit resale, redistribution, or the number of projects.
- Third-party and open-source components. These stay under their own licences, which the seller should identify.
- AI-generated material. The law on ownership and copyright of AI-generated output varies by country and is still developing. The seller promises only what the order says. Ask for the rights you need to be stated in the order.
Sellers may show completed work in their portfolio unless the order says it is confidential.
6. Confidentiality
If you share confidential information with a seller, say so in the order. Sellers are expected to keep it confidential and use it only for your project. If you need a formal non-disclosure agreement, agree one directly with the seller before sharing.
7. Reviews
You may leave a review of the seller after the order closes. Reviews must be honest, based on your actual experience, and free of abuse or confidential information. We may remove reviews that break these rules.
8. Disputes and refunds
If something goes wrong, talk to the seller first through the order messages. If you cannot resolve it, follow the Dispute Resolution Policy. Refund rules are in the Refund and Cancellation Policy.
9. What we do not promise
We do not guarantee any seller's ability, availability, or results, and verification badges show only what has been checked. Softqora is not liable for a seller's acts or omissions, subject to the limits in the Terms of Service and any rights the law gives you that cannot be waived.