This policy explains cancellations and refunds on Softqora, operated by Papple World FZE LLC. It applies when paid features are enabled. While billing is not live, nothing can be charged and this policy has nothing to refund.
Digital work differs from physical goods, so the rules depend on what you bought. Your statutory consumer rights are not affected by this policy.
1. Services ordered from a seller
A service order is an agreement between you and the seller, and the scope is set in the order or accepted proposal.
- Before work starts. You can cancel and receive a full refund of the amount you paid, including any Softqora fee.
- After work starts, before delivery. You can cancel. The refund reflects work already done, which the buyer and seller agree between themselves using the order messages. If you cannot agree, either side can open a dispute under the Dispute Resolution Policy.
- After delivery. Work is delivered against milestones, and the payment for a milestone is released to the seller when you approve it. Review each delivery against the agreed scope. If it does not match, ask for a revision, and if the seller cannot fix it you can ask for a partial or full refund through a dispute. Once you have approved a milestone, a change of mind is not a ground for a refund.
2. Digital products, templates and downloads
Downloadable products are delivered immediately, so they usually cannot be returned. You can ask for a refund within 7 days of purchase if the product is materially different from its description, is defective and the seller cannot fix it, or was not delivered. A refund is not available merely because you no longer need the product, or for a product you have already downloaded, used or deployed and that matched its description.
3. Subscriptions
Subscriptions such as Buyer Pro or Seller Pro renew until cancelled. You can cancel in your account settings at any time. Cancellation stops the next renewal; you keep access until the end of the period already paid for. We do not refund part of a billing period that has started, except where the law requires it or where we failed to provide the service.
Any free trial ends on the date shown when you start it. We will remind you before it converts to a paid plan where the law requires.
4. Transaction fees
If an order is refunded in full, the transaction fee is refunded with it. If an order is refunded in part, the fee is reduced in proportion.
5. Refunds caused by us
If we charge you in error, charge twice, or cannot provide a paid feature you bought from us, we will refund the affected amount.
6. How refunds are paid
Refunds go back to the original payment method. Timing depends on your bank or payment provider; after we approve a refund it commonly takes 5 to 10 business days to appear. We cannot refund to a different method or account.
7. How to ask
Email support@softqora.dev with the order number and a short explanation. Once orders are live you will also be able to start a request from the order page. We aim to review requests within 5 business days.
8. Fraud and abuse
We may decline refund requests that are fraudulent or abusive, such as repeated claims on delivered work that matched its scope, and may suspend accounts that do this.